A_AND_E

In Utah, a snowboarder accidentally finds big trouble when he takes a shortcut off a trail; a couple at a Tampa airport is denied boarding after allegedly causing a disturbance at the gate.

Customer Wars

Disturbance at the Gate

In New York City, a passenger calls the police on a rideshare driver after he refuses to play music; outside a supermarket in Oregon, a bumper sticker on a customer's car causes some friction with another customer.

Bumper Sticker Pickle

At LAX, a woman speaks disrespectfully to a man and his family, prompting him to confront her; a customer and a restaurant manager get into a heated argument over the restaurant's payment policy.

Pay Now, Eat Later

At a California bar, a disagreement over how a customer responds to a server quickly escalates; in a New York rideshare, a passenger's interaction with the driver causes the trip to come to a sudden end.

Refund Rage

On a New Jersey train, a rider refuses to move their bag, angering other passengers; at a Florida airport, police are called to handle a disruptive passenger; across the country, delivery drivers are confronted by customers' dogs, with mixed results.

Exit, Stage Left

A Texas woman exchanges words with the manager of a fast food chain after she claims to find something she shouldn't in her mac and cheese; a sheriff struggles to arrest a drunk patron at a comedy club.

Calling Corporate!

In Orem, Utah, tempers flare when a neighbor lashes out at a construction crew for playing music while they work; in Hollywood, Fla., a shoplifting suspect flees from police, leading to a dramatic on-foot chase.

Doorstep Justice

At a restaurant in Washington, a customer who's upset over a pick-up order begins directing her anger at the staff, prompting a nearby diner to intervene; in New York City, a ride-share driver is attacked by one of his passengers.

Customer to the Rescue

On a bus in Los Angeles, Calif., tensions rise over a woman's refusal to give up her seat to accommodate a wheel-chaired passenger; in West Palm Beach, Fla., a woman fails to comply with police.

Passenger Problems

In Allen, Texas, a parking lot dispute turns into a bizarre tirade of passive-aggressive insults; at a luxury hotel in West Palm Beach, Florida, an unruly guest clashes with staff and police.

Do Not Disturb

In Florida, a dress shop employee suspected of taking money from the cash drawer is confronted by police; in a Charlotte fast food restaurant, employees attempt to remove two argumentative customers from the premises.

Sting Operation

In Toronto, confusion over handicap accessibility on a streetcar causes tempers to flare; in Charlotte, N.C., an amateur fashion show devolves into an all out brawl; a plane is forced to make an emergency landing in Albuquerque, N.M.

Tables and Tiaras

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Spotlighting the conflicts that arise when disgruntled and irrational customers come face to face with the employees doing their best to take care of their needs.

S6 E9 | Refund Rage